Refund and cancellation policy

Scope

This policy applies to paid advisory consultations described on this website — including Business Recovery Planning Engagements, Cash Flow Stabilisation Reviews, Creditor Negotiation Support, and Post-Recovery Operating Plans. It does not cover products, retail goods, or subscription software, which we do not sell.

Eligibility for refunds

Fees already paid may be refunded in full if we cancel an engagement for reasons within our control before substantive work begins. If you cancel more than seven days before a scheduled workshop or review start date, we refund amounts paid minus any non-refundable deposit stated in your engagement letter.

Timeframe

Refund requests should be sent in writing to hello@portalcedarcore.click within 14 days of the event giving rise to the request (cancellation, material scope change we cannot fulfil, or our inability to deliver).

Full and partial refunds

A full refund applies when no document review or workshop preparation has started. A partial refund may apply if preparatory review has begun: we deduct a fair fee for hours already worked, disclosed in writing before the refund is processed.

Non-refundable items

Agreed deposits that secure a start date within seven days, and fees for work already delivered (completed cash calendars, workshops held, or final plans issued), are non-refundable except where Australian Consumer Law requires otherwise.

Refund process and timing

Approved refunds are processed to the original payment method within 10 business days of approval. You will receive written confirmation of the amount and method.

Cancellation and rescheduling

You may reschedule a discovery call or workshop once without charge if you give at least 48 hours’ notice. Later changes may incur a rescheduling fee set out in your engagement letter. Repeated no-shows may end the engagement without refund of the deposit.

No-shows

If you miss a scheduled workshop without notice, that session is treated as delivered for fee purposes. We will offer one courtesy rebooking at our next available slot where capacity allows.

Work already started

Once we have begun reviewing your financial materials or drafting a recovery plan, fees for that stage remain payable. Unused later stages (for example a second check-in you decline) may be credited or partially refunded as agreed in writing.

Purchased materials

We do not sell physical kits or stocked materials. Any third-party filing fees or courier costs you ask us to incur on your behalf are charged at cost and are non-refundable once paid to the third party.

Exceptions

Nothing in this policy limits rights you may have under the Australian Consumer Law. If a service fails to meet a consumer guarantee, remedies under that law apply.

Contact for refund requests

Email hello@portalcedarcore.click or call (08) 8336 0898. Include your engagement reference, the consultation type, and the reason for the request.