Privacy policy

Data controller

Cedar Core Recovery Consulting Pty Ltd, 18 Thule Drive, Truro, South Australia 5356, Australia, is the controller of personal information collected through portalcedarcore.click and during advisory engagements. Contact: hello@portalcedarcore.click, (08) 8336 0898.

Information we collect

We may collect your name, email address, phone number, company details, and the content of messages you send through our contact form. During engagements we may receive financial and operational records you provide for recovery planning. We do not ask for payment card numbers through this website.

Purpose of use

We use personal information to respond to enquiries, prepare proposals, deliver consultations, maintain client records, and improve our website. Analytics cookies, if accepted, help us understand aggregate visit patterns.

Retention

Enquiry messages are retained for up to 24 months unless they lead to an engagement. Engagement records are retained for seven years, or longer if required by law or professional obligations, then securely destroyed or anonymised.

Sharing

We do not sell personal information. We may share information with professional service providers who host email or file storage under confidentiality obligations, or when required by law. Formal insolvency practitioners are involved only when you request coordination.

International transfers

Our primary records are held in Australia. If a service provider stores data outside Australia, we take reasonable steps to ensure comparable protection and to inform you where practicable.

Your rights

Under the Australian Privacy Principles you may request access to, or correction of, personal information we hold about you. You may also lodge a complaint with the Office of the Australian Information Commissioner. Contact us first so we can attempt to resolve the matter.

Security

We use access controls and secure transmission where appropriate. No method of storage is perfectly secure; please share only the documents needed for the engagement.

Related policies

See our Cookies page for cookie details and our Terms for engagement conditions.